Thanks for your interest in our hotel. If you want to make a reservation, we will send you information on how to secure the reservation. Please let us know where you are living (Mexico, Europe, US, Canada or elsewhere) so we can send the correct details. We always try to respond in 24 hours. If you did not receive an email from firstname.lastname@example.org regarding your reservation request, please check your spambox.
Cancellation policy of Hotel Maya Luna Mahahual
Deposit in order to secure your reservation :
Half of the rent per bungalow deposit is due within seven days after confirmation by email.
a.Cancellations made 30 days or more prior to arrival will receive a 100% refund.
b.Cancellations made 30 – 15 days prior to arrival will receive a 50 % refund.
c.Cancellations 15 – 6 days prior to arrival will receive a 25 % refund.
d.Cancellations 5 days prior to arrival or less or no shows: No refunds. If this is during low season, we are willing to change the dates of your reservation.
Christmas holidays ( december 15 until january 15) and Eastern holidays
Deposit in order to secure your reservation : A 50% deposit of the total rent per bungalow is due within seven days after confirmation by email.
a.Cancellations made 60 days or more prior to arrival will receive a 100% refund.
b.Cancellations made 60 – 30 days prior to arrival will receive a 50 % refund.
c.Cancellations 30 prior to arrival or less: No refunds.
If, during your stay here, you need to leave earlier than your reservation departure date, we require a 2 day notice. Your refund will be 50% of the remaining days unless there are unusual circumstances. Bad weather is not considered as unusual circumstance. But in case a tropical storm or hurricane makes your reservation impossible to respect, the refund will be 100%.